What You Need, When & Where You Want It!
FAQs
Have questions about renting photo and video equipment from SYNC? Here are a few answers to frequently asked questions.
Send us an email with your requested equipment with dates and any other relevant details and we will get a quote out to you as soon as we can. From there, we guide you through the rest!
We are 24/7 by appointment, but our regular business hours are Mon-Fri 9:00am to 5:30pm.
When:
• Pickup Window: 3pm to 5:30pm on pickup date (the day before your shoot)
• Drop-Off Window: 9am to 10am on due date (the day after your shoot)
• After hours/weekend and delivery services are available upon request for an additional fee pending staff availability
Where: 5911 Santa Monica Blvd, Hollywood, CA 90038Please use the east side lot we share with our neighbor Stars in the Ceiling and ring the doorbell upon arrival for service.
It's no issue how early your call time or late your wrap time might be. We provide 24/7 access to our gated lot with key lockboxes to pick up and return your Sprinter Van or Cube Truck rental. Keep an eye out for instructions which include your unique lockbox code sent via email, usually the day before your shoot.
Yes, we just ask that you leave your keys in the lockbox we set up for you in case we need to move your vehicle. Please reference the pick-up/drop off instructions we send via email the day before your rental.
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Daily Rates
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Pick-up after 3pm and the rental begins on the next day. Return before 10 am on the following day.
(e.g. Pick-up Monday after 3pm, return Wednesday by 10am) -
Pick-up before 3pm and return within 24 hours for a 1 day rental charge.
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Weekend Rental
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Collect equipment after 3pm on Friday and return it the following Monday before 10am for a 1-day rental charge.
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Weekly Rates
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Keep the equipment for up to 7 consecutive days and only pay for a 3 day rental.
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*NOTE: Vehicle rentals are on a 24-hour day, 5-day week rental period and do not receive special weekend pricing.
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We charge $100 per hour for every hour we need to be available beyond our normal business hours for will-call orders. Weekend drop offs and pick ups are by appointment only and based on staff availability. There is a $100 minimum fee for any pick up or drop off on Saturday and Sunday and is dependent on staff availability.
Yes. Our delivery fees are based on time of day, quantity of gear, and distance from our location. Once we know when and where you need delivery, we can provide you a quote. We also require that a member of your crew be present for drop off and pick up. Rates quoted are for curbside or dockside delivery only and do not include any setup or breakdown services. Our standard service hours for delivery are 7am-7pm and anything outside of this time frame is subject to before/after-hours fees.
Our preferred shipper is Fedex. If you can provide us with a Fedex number, we are happy to ship your order. Please keep in mind, there are some items that are not suitable for shipping such as large stands and booms.
We will rent equipment without a Certificate of Insurance given you can provide a credit card for the total replacement value of the items you are renting. We hold that amount on your card during the duration of the rental. Upon return of the equipment, we will release the hold on your credit card minus the rental fee.
Yes, we accept Visa, MasterCard, American Express and Discover.
Yes. While we do still need a credit card on file under your account for any holds that may need to be placed, you may request to pay via another method upon invoice and we will do our best to accommodate.
We prefer a credit card to hold the replacement value of the gear you are renting.
In most cases, yes. While we prefer to have as much notice as possible, we do accommodate last minute requests.
If you call us prior to the end of day, often times we can arrange for the gear to returned at a later time after hours or the following day at no additional charge.
We have a talented team of in-house assistants that are ready and eager to help make your shoot a success. Check out our Assistants page for more info!